Bitree Studio operates digital platforms and Software-as-a-Service (SaaS) products that let customers store, manage, process and access their business information. All digital systems carry inherent risks — including data loss, corruption, deletion, modification, system failure and service interruption — and this policy explains how those risks are shared between us. Effective date: 6 November 2026.
General disclaimer
Customers acknowledge that all digital systems, databases, cloud infrastructure and electronic storage environments carry inherent risks, including data loss, corruption, deletion, modification, system failure and service interruption.
Bitree Studio does not guarantee that its platforms will operate without interruption, errors, data loss or technical failures. Customers use the platforms with an understanding of these inherent technological risks.
Customer responsibility for data
Customers are solely responsible for maintaining independent copies of their important business information and documents stored within Bitree Studio platforms. This includes, but is not limited to:
- Invoices and receipts.
- Financial and payment records.
- Customer and tenant information.
- Contracts and agreements.
- Booking and appointment records.
- Membership and subscription records.
- Business reports and transaction history.
- Any other documents or information required for business operations.
Customers must not rely exclusively on Bitree Studio as their sole storage or archival solution. Bitree Studio strongly recommends that customers regularly download, export and independently store their important records.
Failure to maintain independent copies may result in permanent loss of information if the original data becomes unavailable or cannot be recovered.
Backup infrastructure and limitations
Bitree Studio may implement automated backups, database snapshots, off-site storage, replication and other data protection mechanisms. These mechanisms are intended to reduce the likelihood and impact of data loss. However:
- Backups may not capture every transaction or modification.
- Backup processes may occasionally fail or become incomplete.
- Backup files may become corrupted or unavailable.
- Recovery may only be possible using an earlier backup version.
- Some information may be permanently unrecoverable.
- Third-party infrastructure and storage providers may experience failures beyond Bitree Studio’s direct control.
The existence of backup infrastructure does not constitute a guarantee that all customer information will always be recoverable.
Data loss, corruption and recovery
In the event of data loss, database corruption, accidental deletion, hardware failure or other technical incidents, Bitree Studio may, at its discretion and subject to applicable legal obligations:
- Investigate the incident.
- Attempt to identify the cause.
- Restore information using available backups.
- Recover data from available snapshots or recovery points.
- Reconstruct certain records where technically feasible.
- Implement corrective measures to prevent similar incidents.
Customers acknowledge that recovery efforts may be unsuccessful, incomplete or limited to information available from the latest usable recovery point. Bitree Studio does not guarantee complete restoration of any lost, deleted, damaged or corrupted information, and is not obligated to recreate records that cannot reasonably be recovered from available data sources.
Limitation of liability
To the maximum extent permitted by applicable law, Bitree Studio shall not be liable for:
- Loss of business records resulting from circumstances for which Bitree Studio is not legally responsible.
- Loss of revenue, profits or business opportunities.
- Loss of anticipated savings.
- Indirect, incidental, special or consequential damages.
- Business interruption or operational disruption.
- Losses arising from a customer’s failure to maintain independent copies of important records.
- Losses arising from inaccurate, incomplete or incorrect information submitted by customers.
- Losses caused by customer account compromise, unauthorized access resulting from compromised customer credentials or customer negligence.
- Failures of third-party infrastructure, hosting, storage or service providers, to the extent Bitree Studio is not legally responsible for those failures.
Nothing in this policy excludes, restricts or limits liability for fraud, wilful misconduct, negligence or any other liability that cannot legally be excluded or limited under applicable law.
Customer data export and retention
Bitree Studio may provide data export and download facilities, including CSV exports, PDF documents and other available formats depending on the platform. Customers are responsible for:
- Downloading their records regularly.
- Maintaining independent storage of exported information.
- Verifying that exported files are accessible and readable.
- Keeping their own archival copies for applicable legal, accounting and tax requirements.
Bitree Studio does not act as the customer’s permanent document archive or accounting record custodian. Customers must export any required information before account termination, subscription expiration or service discontinuation.
Data availability following account termination or subscription expiration is subject to the applicable Terms & Conditions and data retention schedule.
Third-party infrastructure
Bitree Studio may rely on third-party infrastructure providers, including cloud hosting, database services, storage providers, email delivery services and other technical service providers. Customers acknowledge that these services may experience outages, maintenance, technical failures, security incidents or operational disruptions.
Bitree Studio shall not be responsible for third-party failures to the extent such failures are beyond its reasonable control and Bitree Studio is not otherwise legally responsible for the resulting loss.
Customer indemnification
To the extent permitted by applicable law, customers agree to indemnify and hold Bitree Studio, its owners, employees and representatives harmless against third-party claims, losses, liabilities and reasonable legal expenses arising from:
- The customer’s unlawful use of the platform.
- The customer’s violation of applicable laws or regulations.
- The customer’s infringement of third-party rights.
- False, inaccurate or unauthorized information submitted by the customer.
- The customer’s breach of the applicable Terms & Conditions.
This provision does not transfer liability to customers for losses caused by Bitree Studio’s own breach of legal obligations.
No guarantee of data recovery
Customers expressly acknowledge that data recovery is a technical process and that successful recovery cannot be guaranteed in every situation. Bitree Studio shall make reasonable efforts to restore affected information where technically possible, but shall not be considered in breach of an absolute recovery guarantee because certain information cannot be recovered.
Service modifications and discontinuation
Bitree Studio reserves the right to maintain, update, modify, suspend or discontinue any platform or feature in accordance with its applicable Terms of Service and legal obligations.
Where reasonably practicable, Bitree Studio may provide advance notice of planned service discontinuation and an opportunity for customers to export their information. Customers remain responsible for downloading and retaining their own business records.
Legal compliance
Nothing in this policy is intended to override applicable laws and regulations. Bitree Studio will continue to comply with applicable obligations relating to personal data protection, information security, contractual responsibilities and other mandatory legal requirements.
Where a provision of this policy conflicts with mandatory applicable law, the relevant legal requirement shall prevail.
Changes to this policy
Bitree Studio reserves the right to update, amend, replace or withdraw any part of this policy at any time, without prior notice, in line with operational, technical or legal changes. The current version is always the one published on this page.
Where a change materially affects your responsibilities or our liability, we may additionally notify customers through the platform or by email. Continued use of any Bitree Studio platform after a change is published constitutes acceptance of the updated policy. Customers who have recorded an earlier acceptance may be asked to accept the latest version.
Acceptance and agreement
By registering for, subscribing to or continuing to use any Bitree Studio SaaS platform, customers acknowledge that they have read and understood this policy. Customers agree that:
- They are responsible for maintaining independent copies of important business records.
- Platform backups are provided as a risk-reduction and disaster recovery measure, not as a guaranteed permanent archive.
- Complete recovery of lost or corrupted data cannot be guaranteed.
- They understand the inherent risks associated with electronic data storage.
- They accept the allocation of responsibilities described in this policy, subject to applicable law.
Contact us
Questions about backups, exports or this policy can be sent to [email protected]. See also our Privacy Policy and Terms & Conditions.