These Terms & Conditions govern your use of this website and any design, development, hosting or support service provided by BitreeBiz Sdn. Bhd. Please read them before sending an enquiry or accepting a quotation.
Agreement to these terms
By browsing this website, submitting an enquiry or accepting a quotation, you agree to these terms. If you do not agree, please stop using the site and do not engage our services. Where a signed proposal or service agreement exists, that document takes precedence over these terms for the work it covers.
Definitions
- “Client” means the person or company engaging BitreeBiz.
- “Services” means design, development, hosting, maintenance and consultancy work described in a quotation.
- “Deliverables” means files, code, content and documentation supplied to the Client.
- “Website” means this site and any site we operate for the Client.
Use of the website
You may view, download and print pages for your own business evaluation. You must not interfere with the operation or security of the site, attempt unauthorised access, scrape content at scale, upload malicious code, or use the site to send spam or unlawful material.
Enquiries and quotations
Information on this website is provided for general guidance and is not a binding offer. A quotation is valid for 30 days unless stated otherwise and may be revised if the scope, content or requirements change. An engagement begins only when a written quotation or agreement is accepted and any required deposit is received.
Fees, invoicing and payment
| Item | Terms |
|---|---|
| Deposit | 50% of the project value, payable before work starts |
| Progress payments | As scheduled in the quotation, based on milestones |
| Final payment | Due before launch, handover or migration |
| Invoice terms | 14 days from the invoice date |
| Late payment | Work may be paused and a 1.5% monthly charge may apply |
All fees are quoted in Malaysian Ringgit and exclude taxes unless stated otherwise. Third-party costs such as domains, licences, plugins and payment gateway fees are billed at cost or paid directly by the Client.
Card payments are collected through Stripe under our Payment Policy. Refunds are governed by our Refund Policy, and capacity or usage limits are described in our Fair Use Policy.
Client responsibilities
- Provide accurate content, brand assets and approvals within agreed timelines.
- Nominate one decision-maker for feedback and sign-off.
- Ensure you own or have permission to use all content you supply.
- Keep credentials and account details secure once handed over.
- Respond to requests for information needed to continue the work.
Project timelines and changes
Timelines assume timely feedback from the Client. Delays caused by pending content, approvals or third-party providers extend the schedule accordingly. Requests outside the agreed scope are handled as change requests and quoted separately before work continues.
Intellectual property
On full payment, the Client receives ownership of the final approved deliverables created specifically for the project. BitreeBiz retains ownership of its pre-existing frameworks, libraries, internal tools and know-how, and grants the Client a perpetual licence to use them as part of the deliverables. Third-party components remain subject to their own licences.
Unless the Client objects in writing, we may reference the completed project in our portfolio and marketing material.
Third-party services
Projects may rely on hosting, plugins, themes, APIs or payment providers supplied by third parties. Their availability, pricing and terms are outside our control. We are not responsible for outages, policy changes or discontinuation of a third-party service, though we will advise on alternatives where possible.
Confidentiality
Each party keeps the other’s non-public information confidential and uses it only for the engagement. This obligation survives the end of the engagement and does not apply to information that is public, independently developed, or required to be disclosed by law.
Availability and support
We aim for high availability but do not guarantee uninterrupted access to any website or application. Support scope, response times and covered hours are defined in the applicable support plan. Work outside that scope is quoted separately.
Warranties and defects
We warrant that deliverables will materially match the agreed specification. If a defect is reported within 30 days of handover, we will correct it at no charge. This warranty does not cover issues caused by Client modifications, third-party updates, hosting changes or misuse.
Limitation of liability
To the fullest extent permitted by Malaysian law, BitreeBiz is not liable for indirect, incidental or consequential loss, including lost profits, lost data or business interruption. Our total aggregate liability for any claim is limited to the fees paid for the specific engagement giving rise to the claim.
Indemnity
You agree to indemnify BitreeBiz against claims, damages and costs arising from content you supply, from your breach of these terms, or from your unlawful use of the website or services.
Suspension and termination
Either party may end an engagement with 30 days’ written notice. We may suspend or terminate access immediately for non-payment, unlawful use or a security risk. On termination, fees for work completed become payable, and we hand over the deliverables that have been paid for.
Governing law and disputes
These terms are governed by the laws of Malaysia. The parties will first attempt to resolve any dispute through good-faith discussion. If that fails, the dispute is subject to the exclusive jurisdiction of the courts of Kuala Lumpur.
Changes to these terms
We may update these terms to reflect changes in our services or the law. The version published on this page at the time of your enquiry or acceptance applies to that engagement.
Contact us
Questions about these terms can be sent to [email protected]. We are based in Kuala Lumpur, Malaysia and do not operate a walk-in office.